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Craftex 15” helical planner?

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  • Highbranch
    replied
    Well the ordeal is finally over! I may post more details another time. But I felt that for the benefit of others I should say something. Bottom line the “feed table” moved! Which allowed the wood to move away from the cutting head. When I returned the machine (which was a real pain), the first thing I did at the store was to go to the floor model and try to move the table the same faulty way my planer did. The floor model planers table was solid and did not move in the strange way mine did, which indicated a possible “one off” faulty machine and may not reflect other planners that busy bee tools sells. I’ll likely never buy any more craftex machinery again. i lost a Reasonable Amount of time and money through this whole process (which is of course disappointing). However, no company can produce perfect machines every time, and that would be unreasonable for me to expect this.


    Regarding costumer service: they did for the most part help me with my problem, however it was a bit of a struggle at times to work with customer service.

    the biggest disappointment for me was dealing with some staff at busy bee tools. I often found (to my surprise), a great lack of understanding of the tools and wood working knowledge in general. I do wood working as a business, not a hobby and I suppose that for the general Hobbyist the level of understanding at busy bee is Acceptable. Additionally, I found that often the staff were unwilling and uninterested in answering my questions, which was unfortunate.

    Even with all that said: Busy Bee tools has lots to offer the general wood working Hobbyist, and their tool price points are realistic and reasonable and in line with what they offer. If you are making a living doing wood working. I would suggest careful reflection. These are my personal thoughts, and of course I’m sure some will feel very differently than myself and have a very different experience. But I know, I appreciate others unbiased review myself.

    thanks again to all those who were helpful through the process

    ken

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  • Brian @ Muir
    replied
    Don. How’s it goin, talk is cheap. Good whiskey costs money..

    Brian

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  • Don Burch
    replied
    Originally posted by Brian @ Muir View Post
    How can you be working on something without having the machine to look at.

    Brian
    Dreams young man, dreams.

    Leave a comment:


  • schor
    replied
    Originally posted by Brian @ Muir View Post
    How can you be working on something without having the machine to look at.

    Brian
    I think it is possible to work on things without having product in hand. I spent the last 38 years never touching the things I have fixed. But then I do work with software.

    Leave a comment:


  • Brian @ Muir
    replied
    How can you be working on something without having the machine to look at.

    Brian

    Leave a comment:


  • schor
    replied
    Originally posted by Busy Bee Tools View Post
    Hi Highbranch, as per my PM, I moved this over to email & phone for expedited service. Please be sure we will take care of this, thank you.
    Awesome that Busy Bee Tools is here and watching and helping the members.

    But, it still is nice to keep the conversation going for everyone's experience. Are there parts lists and drawings available for the machine in question?

    Leave a comment:


  • Busy Bee Tools
    replied
    Hi Highbranch, as per my PM, I moved this over to email & phone for expedited service. Please be sure we will take care of this, thank you.

    B.Regards,
    Hanif Balolia
    President
    Busy Bee Tools

    Leave a comment:


  • Highbranch
    replied
    They’re still working on it, I imagine they’ll get back to me soon. Just wondered if anyone else has encountered this problem with a fix...

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  • iamtooler
    replied
    What did customer service come up with?

    Leave a comment:


  • Highbranch
    replied
    Well, for those who are interested. I think I have narrowed it down to the bearing moving in one of the four cast metal posts/shafts. Which of course allows the entire table to tilt diagonally and move up and down. I though maybe a retaining clip like in the picture may be missing, but I can’t really see into that part of the machine. Anyway, just wanted to see if people had that problem before and might know a way to fix it? Now that I think I’m starting to narrow down the problem a little

    Leave a comment:


  • Highbranch
    replied
    Originally posted by Busy Bee Tools View Post
    Hi Highbranch,

    This is one of our best selling planers and a long standing machine for us, whatever the issue is, we will remedy it.

    Please pm me your email address and I will connect directly with our Customer Service Manager.

    Thanks
    Hanif Balolia
    President
    Busy Bee Tools
    hello Hanif,

    let me start by saying thank you for your interest in my situation.

    I take my hat off to you sir! I’m impressed for several reasons that you entered this conversation regarding this issue. For me personally, this is a BIG deal. For me the two most important parts are the manufacturing quality and costumer care/service, and your post is an A+ in my mind from the customer service end. I will certainly pm you my email.

    Leave a comment:


  • John Bartley
    replied
    Originally posted by Busy Bee Tools View Post
    Hi Highbranch,

    This is one of our best selling planers and a long standing machine for us, whatever the issue is, we will remedy it.

    Please pm me your email address and I will connect directly with our Customer Service Manager.

    Thanks
    Hanif Balolia
    President
    Busy Bee Tools
    Way to go Hanif. This isn't the first time you've popped up in the middle of a Busy Bee Tools problem thread and offered to support your product. I like that you are listening to what we say and read what we post.

    Leave a comment:


  • Busy Bee Tools
    replied
    Hi Highbranch,

    This is one of our best selling planers and a long standing machine for us, whatever the issue is, we will remedy it.

    Please pm me your email address and I will connect directly with our Customer Service Manager.

    Thanks
    Hanif Balolia
    President
    Busy Bee Tools

    Leave a comment:


  • Brian @ Muir
    replied
    I would return it and buy Ed’s. You can be quaranted if there was a problem he would be there in a heart beat.

    Brian

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  • Highbranch
    replied
    The threaded rod that is there to allow the bed to be raised up and down MOVES! In other words it looks like the bearing or mounting sleeve (whatever) that the threaded rod sits in moves, therefore the rod moves, therefore the table moves, therefore the board moves away from the cutters when it hits the last outfeed roller, which pushes the table down due to the NORMAL down pressure of the roller. Does that make sense. I don’t think it’s something I can fix

    what does that mean? Major Snipe at the front of the board!

    Leave a comment:

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