Kudos to Jessem in response to a post that I had incorrectly placed in the home improvement forum. In that post, I commented on the so-so customer service and quality control. Darrin Smith, president of Jessem, replied directly via private email to my concerns and comments. His answers were both forthright and honest. I was more than satisfied with his reply as he addressed each of my concerns in detail. In summary, it seems Jessem was having some early production/growing issues but they are now back on track to rebuilding themselves in Canada.
Ps. Their dowelling jig really is a work of art.