I took a few minutes to try to get thru my Email since my return from Vancouver. As promissed I'm reporting on a response I got from Gemthane Siding. Some of you may recall during my participation in a thread by gfalls [Nuform and siding in Alberta] I sent an Email to Gemthane Siding on The 13th of April. I received the response on the 27th of April. My Email was sent to the Sales Department thru the "Contact Us" Link on Gemthane's site, N Boyle [email@example.com] and I received the response from Ross Mitchell, President and General Manager. In his 3 1/2 line response he thanked me for my recent Email and apologized for the delay "Sorry for the delay – a bit of upward delegation to me as CEO." I'm not exactly sure what that means. [?]
Here's what I asked along with a couple of comments I made in my original Email to Gemthane. Do you have a dealer in Edmonton and have you installed any of your product in Alberta? Can you assure us that it will perform? Expansion contraction and hail damage are major considerations and should not be taken lightly. Any pertinent comment would be appreciated.
His response is labelled "for private use only" so I will paraphrase a bit here. He reiterates the company position that climatic conditions have been addressed in the production of the siding and the info is a bit "technical" and hard to address in an Email so I should phone him at my convenience. That's it.
Now I'm pretty sure I don't need the technical stuff at this point but a simple answer to "have you installed any of your product in Alberta?" could be handled with yes or no! To me the first rule of business is to answer a direct question with a direct answer, so I'm not sure at this point if I will contact them or not!