I just want to share my experience with HMS Enterprises.
I bought two water stones from them about 2 months ago...
One of the plastic case is warped due to improper packing and because of that it will not stay closed. Not a big deal, but i sent a nice & polite e-mail to them asking for a replacement case, i told them that i can pay for it if needed because i like their cases.
Well guess what, they never even bother replying to me. I sent the same e-mail 3 times (1 week interval) and still no replies. It tells you what kind of customer service they have. Well, i need more stones and guess what, they won't be Shapton stones. I am glad the stones are fine and only the case is defective.
Am i too picky ?
I bought the #320 and #5000, when i get the new stones from Lee Valley i will be selling those, i don't want to deal with these clowns anymore.