Results 1 to 3 of 3

Thread: My experience with Shapton Stones from HMS Enterprises

  1. #1
    Join Date
    Jan 2011
    Comox Valley
    Real Name

    Default My experience with Shapton Stones from HMS Enterprises

    I just want to share my experience with HMS Enterprises.

    I bought two water stones from them about 2 months ago...
    One of the plastic case is warped due to improper packing and because of that it will not stay closed. Not a big deal, but i sent a nice & polite e-mail to them asking for a replacement case, i told them that i can pay for it if needed because i like their cases.

    Well guess what, they never even bother replying to me. I sent the same e-mail 3 times (1 week interval) and still no replies. It tells you what kind of customer service they have. Well, i need more stones and guess what, they won't be Shapton stones. I am glad the stones are fine and only the case is defective.

    Am i too picky ?

    I bought the #320 and #5000, when i get the new stones from Lee Valley i will be selling those, i don't want to deal with these clowns anymore.

  2. Thread Continues Below...

  3. #2
    Join Date
    Feb 2006
    Brownsville, Ontario

    Default Re: My experience with Shapton Stones from HMS Enterprises

    You sayn that the fact that the case is warped and won't close is ''not a big deal'' so if you like the stones which you say are fine, why rant. enjoy the stones... I guess it depends on whether you are more interested in the case or the stones.

  4. #3
    Join Date
    May 2012
    Pepperell, Massachusetts

    Default Re: My experience with Shapton Stones from HMS Enterprises

    Hello Bidule,

    I am very sorry we missed your email. I try to answer these everyday in a timely manor. We will be glad to send you a replacement box right away.

    Authorized US and Canadian Master ShaptonŽ Distributer

    Harrelson Stanley
    President, HMS Enterprises, Inc.
    51 Shattuck St.
    Pepperell, Ma 01463
    Toll free (877) MY- BENCH (692-3624)
    International 1-(978) 433-6927)
    Fax (978) 433-4951

Similar Threads

  1. Hail Stones !!
    By wilson in forum Off Topic
    Replies: 3
    Last Post: 07-27-2011, 09:31 AM
  2. Sharpening stones
    By Al=name in forum Woodworking
    Replies: 1
    Last Post: 03-22-2011, 11:58 AM
  3. Pony Rocker plan #738 from U_BILD Enterprises
    By Mack C. in Brooklin ON in forum The Swap Meet
    Replies: 0
    Last Post: 02-12-2011, 10:27 AM
  4. Shapton vs Norton
    By PeteB in forum Hand Tools
    Replies: 6
    Last Post: 12-24-2007, 04:36 PM
  5. How Wet do Water Stones need to be?
    By Paul in Ottawa in forum Hand Tools
    Replies: 5
    Last Post: 11-13-2006, 06:40 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts