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Thread: happy customer

  1. #1
    Join Date
    Apr 2006
    Location
    Bruce Twp, Ontario
    Posts
    20

    Default happy customer

    I should have posted sooner but I ordered a few things online from the Saw Shop on a Sunday night and had them on the Tuesday. Not sure how they did that but I will gladly give them my business again. It's refreshing (and rare) that I have such a positive shopping experience that I thought I would give them a shout out. Thanks Saw Shop

    Brad in Bruce Twp

  2. #2

    Default Re: happy customer

    I was in the middle of a kitchen reno when the rear clamp on my Delta Hybrid saw fence broke. I emailed Dave at The Saw Shop on Saturday and had a new Red Line fence in my hands on Tuesday. Can't ask for better service.

    Blaine
    "Congratulations. You've just figured out the most complicated way to hold a board 30 inches off the floor."
    Tage Frid

  3. #3
    Join Date
    Jan 2010
    Location
    Wellesley, ON
    Posts
    285

    Default Re: happy customer

    I always love stories of good service (especially given the massive number of stories you hear about horrible customer service...)

    I finally ordered a riser block for my bandsaw. I was a little reluctant to order online, but the closest store was in London (and having commuted between Waterloo and London for almost 2 years, I know it's roughly $20 per round tip in my car)... given flat rate $12 shipping from thetoolstore.ca, I figured I'd go for it.

    Besides the funny shipping routes, that go by my house, on their way to the main Toronto depot, before coming back to my house, I was uber impressed to have the package to my door *The Next Morning*!

    Impressive. Only thing better would be an actual tool shop around here!

    2012-05-10 10:14 AM Delivered to SNR228445 at AT DOOR via STRATFORD, ON depot
    2012-05-10 08:58 AM On vehicle for delivery via STRATFORD, ON depot
    2012-05-09 11:11 PM Left via TORONTO SORT CTR/CTR TRIE, ON depot
    2012-05-09 04:58 PM Picked up by Purolator at Receiving from counter at LEAMINGTON, ON via CHATHAM, ON depot
    2012-05-09 03:34 PM Shipment created
    Last edited by carbonBased; 05-11-2012 at 09:20 AM. Reason: typo

  4. #4
    Join Date
    Mar 2007
    Location
    sarnia ont
    Posts
    9,451
    Real Name
    Steve Morris

    Default Re: happy customer

    ive had great customer service from many places, very fast delivery

    two stand out though, federated tools in london and of course leevalley

    last time i ordered something from federated tools, id swear my order was on the pick up truck before i hung up!!
    my shop is a beaver lodge
    steve, sarnia, ont

  5. #5
    Join Date
    Aug 2009
    Location
    St-Alexandre de Kamouraska, near Rivière du Loup Québec
    Posts
    1,375
    Blog Entries
    1

    Default Re: happy customer

    Hats off to Lee Valley

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